Sorry to hear you were frustrated. If I can assist with anything, please email me. I can help you find the sample data. You need to use "all dates" for your reports. This is because the transactions in the data file are not made in the same year as now - not in 2011.
The customer center still exists, but you are correct, it is named slightly differently now. We have plans to update the content, and will update this forum and past customers such as yourself when the new version is out.