I assure you thousands of satisfied customers can testify this is a legitimate business.
I have responded to your email 7 and 10 days ago. Please forgive the frustration. I believe your email account must be blocking the emails as spam. Do you have another account?
Please respond to my emails. I assure you we can get everything working for you. I will also extend your refund period to 60 days from the default 30 days.
I'm sorry for any confusion you experiencing. To be clear, the full product is all downloadable. No need to wait for a CD to come in the mail.
Since you said you have not been able to login, I have requested your password reset. This means that you should receive an e-mail about now with new credentials for this e-mail address to log in here: http://landlordaccounting.com/members/login.php
I hope to hear from you soon!